DIESEL ENGINE PERFORMANCE SPECIALISTS

Shipping & Returns

SHIPPING POLICY

  • DOMESTIC SHIPPING: Standard (5-8 Business Days)
  • PROCESSING TIME: Orders are processed within 2-5 business day(s) excluding weekends & public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
  • CANCELLATIONS: After an order is submitted, processing begins & the order cannot be canceled. If there are questions about canceling an order, please contact us.
  • RETURNS: Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused & in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit WWW.REDNECKDIESELSHOP.COM.
  • DELAYED ORDERS: In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
  • DAMAGED ORDERS: REDNECK DIESEL PERFORMANCE LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
  • SHIPPING RESTRICTIONS: Orders cannot be shipped to P.O. Boxes, Orders cannot be shipped out of the USA.

REFUND POLICY

  • RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at WWW.REDNECKDIESELSHOP.COM to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may be accepted. Please allow up to 30 business days for your refund to be processed once we receive your return or exchange.
  • RETURN SHIPPING. Shipping instructions will be included with your return authorization.
  • ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within the policy. 
  • CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
  • FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

If you have any questions about this return policy, please contact us at WWW.REDNECKDIESELSHOP.COM

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